| Author(s) |
Samoa Bureau of Statistics |
| Date |
2014-04-06 |
| Country |
Samoa |
| Language |
English |
| Publisher(s) |
Census and Survey Division Samoa Bureau of Statistics P.O.Box 1151 Apia Samoa Email [email protected] Phone (685)62000/21373/62012 Fax (685)24675 Website www.sbs.gov.ws Location Floor 1 and 2 Fiame Mataafa Faumuina Mulinuu II Building (FMFMII) Matag |
| Description |
This file is the final report of the 2014 Samoan Customer Satisfactory Survey. It contains the main results of the information collected during the survey. |
| Table of contents |
MAP OF SAMOA STATISTICAL REGIONS
PREFACE
TABLES
FIGURES
SUMMARY OF FINDINGS CSS 2014
CHAPTER 1: INTRODUCTION
1.1: Background
1.2: Objectives of the Survey
1.3: Sample Design and Weight
1.3.1:Household/domestic sample
1.3.2: Other Types of Customers
1.4 :Questionnaires
1.5: Training, fieldwork and data processing
1.6:Response rates
CHAPTER 2: TYPE OF METER USED AND SERVICES PROVIDED
2.1: Type of meter users
2.2 :Services used by induction meter users
2.3 :Induction meter users satisfaction towards EPC service providers
2.4: Reasons why induction meter users were not satisfied with service
2.5: Induction meter timely reading basis
2.6 :Satisfaction towards timely basis of reading meter service
2.7: Reasons for unsatisfaction towards timely basis of reading meter service
2.8: Services used by prepayment meter users
2.9: Prepayment meter users satisfaction towards EPC service providers
2.10 :Reasons why prepayment meter users were not satisfied with service
CHAPTER 3: COMPLAINT MANAGEMENT
3.1a :Complaints status 3.1b: Recent complaints lodged
3.2: Method used to lodge complaint
3.3: Duration for complaints to resolve
3.4: Satisfaction towards complaints lodge.
3.5: Reasons why customers with complaints were not satisfy.
CHAPTER 4: CUSTOMERS PERCEPTION OF EPC SERVICES PROVIDED
4.1: Customers Services
4.1a: Telephone services
4.1b :Explanation of ratings for telephone services
4.2a: Face to face services
4.2b:Explanation of ratings for face to face services
4.3a: Supply of electricity services
4.3b: Explanation of ratings for supply of electricity services
4.4a :Fault services
4.5a: Tree clearing services
4.5b: Explanation of ratings for tree clearing services
CHAPTER 5: PUBLIC AWARENESS OF SERVICES
5.1: Public awareness by printed mediums
5.2: Public awareness by radio stations |
| Download |
EPC Report of the Customer Satisfaction Survey 2014.pdf |
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