Question pretext
Satisfaction and Comfort with Services
The next set of questions is regarding your satisfaction with your Internet Access at home. Please rate your satisfaction with the following attributes on a 5-point scale with 1 being "Not at all satisfied" and 5 being "Very satisfied." Skip to next table if you DO NOT have an internet connection in your home.
Literal question
23. How satisfied are you with:
a. Your connection speed
b. The cost of your service
c. Ease of use (user-friendliness)
d. Reliability of your connection
Categories
Value |
Category |
1 |
Not at all satisfied |
2 |
Somewhat not satisfied |
3 |
Neutral |
4 |
Somewhat satisfied |
5 |
Very satisfied |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Interviewer instructions
Skip to Question 24 if respondent does not have an internet connection in their home.